Welcome to Libbey Kitchenware Store at tablewarenest.com. These Terms and Conditions govern your use of our website and purchases of our premium tableware collections. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Account Security

You may browse our collections (including Accessories, Adelaide, Alaska Series, and other premium lines) without creating an account. For purchases, you must provide accurate information and maintain account security.

1.2 Intellectual Property

All content on tablewarenest.com, including product names (Atelier, Asteria, Augusta, etc.), images, and descriptions are our exclusive property. Unauthorized use of any content constitutes infringement.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our tableware collections (e.g., durable Alpine melamine, exquisite Asteria glassware). However, slight variations in color or texture may occur due to monitor settings or natural materials.

2.2 Product Availability

Items like our Arc Cardinal commercial dinnerware or American Rose collections are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders for our tableware (including Allure glass sets or Artefact collections) are processed within 1-2 business days. You will receive an order confirmation email upon successful placement.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in USD. We verify prices before processing but reserve the right to cancel orders with pricing errors.

4. Shipping Policy

4.1 Shipping Methods

We offer:

  • Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Shipping Restrictions

We ship worldwide except to certain Asian regions and remote locations. Customers are responsible for any customs duties or taxes.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, excluding:

  • Opened foodservice items (APS Germany, Arcoroc lines)
  • Customized pieces (Augusta, American Rose collections)

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with order details
  2. Receive RMA number and instructions
  3. Ship items in original packaging to: 1238 Francis Mine, Sacramento, US 95814

5.3 Refunds

Refunds are issued to the original payment method within:

  • Credit Cards: 5-7 business days
  • PayPal: 3-5 business days
Original shipping fees are non-refundable unless due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping and payment information. We are not responsible for delays caused by incorrect addresses.

6.2 Product Care

Follow care instructions for specific collections (e.g., Ameriwhite Pristine Undecorated requires special handling).

6.3 Damage Claims

Report damaged items (like Arctic glassware) immediately with photos of the product and packaging.

7. Limitation of Liability

Libbey Kitchenware Store is not liable for:

  • Incorrect use of products
  • Minor variations in product appearance
  • Shipping delays beyond our control
  • Indirect damages from product use

8. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

9. Contact Information

For questions about these terms or our products (from Alexa smart glassware to American Basics collections), contact us at:

Libbey Kitchenware Store
1238 Francis Mine
Sacramento, US 95814
Email: [email protected]

Thank you for choosing Libbey Kitchenware Store for your tableware needs. We value your trust in our Arcadia, Allure, and other premium collections and are committed to your complete satisfaction.