At Libbey Kitchenware Store, we take pride in delivering premium tableware with the same care we apply to our customer service. Should you need to return or exchange any of our products—from our commercial-grade Arc Cardinal dinnerware to delicate Asteria glassware—please review this policy carefully.

Our Return Commitment

We stand behind the quality of our collections, whether you’ve purchased Alpine melamine for your restaurant or Atelier fine china for your home. If you’re not completely satisfied, we’ll gladly accept returns within 15 days of delivery for most items.

Please Note: For hygiene reasons, we cannot accept returns on opened foodservice items from our APS Germany or Arcoroc professional lines, or any customized pieces from our Augusta or American Rose collections.

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Product name (e.g., Arcadia dinner plate or Allure glass set)
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 2: Receive Authorization

Our customer service team will respond within 2 business days with:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • For exchanges: confirmation of product availability (e.g., Alaska Series colors in stock)

Step 3: Package & Ship

Please repackage items securely in their original packaging with all protective materials, especially for fragile collections like Artefact or Alexa. Include:

  • Completed return form (will be emailed to you)
  • Copy of your invoice
  • RMA number clearly visible

Ship to:
1238 Francis Mine
Sacramento, US 95814

Step 4: Processing

Once received, we’ll inspect your return within 3 business days. You’ll receive email confirmation when:

  • Your refund is processed
  • Your exchange is shipped (using your preferred shipping method)
  • If there are any issues with the returned items

Refund Information

Refunds will be issued to your original payment method within:

  • Credit Cards (Visa/MasterCard/JCB): 5-7 business days after approval
  • PayPal: 3-5 business days after approval

Original shipping fees are non-refundable unless the return is due to our error. For free EMS shipping orders over $50, a $12.95 deduction will apply.

Exchange Information

Exchanges are subject to product availability in our Adelaide or American Basics collections. If your requested item is unavailable, we’ll contact you to discuss alternatives or issue a refund.

For international exchanges (excluding restricted Asian regions), additional shipping charges may apply.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Libbey Kitchenware Store Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., Alpine Melamine Dinner Plate – 10.5″] Quantity: [X] Reason: [Please specify – damaged, incorrect item, etc.]
[For exchanges:] I would like to exchange for: [Product Name & Details]
Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive damaged Arctic glassware or incorrect Argyle patterns, please contact us immediately with photos of the damaged product and packaging. We’ll arrange for expedited replacement at no cost to you.

Questions?

Contact our customer service team at [email protected]. We handle all inquiries with the same attention to detail as our Ameriwhite Pristine Undecorated quality checks.