FAQ

We specialize in premium tableware collections that blend commercial durability with residential elegance. Our offerings include:

• Durable melamine collections (Allure, Alpine, Alaska Series)
• Elegant china and glassware (Asteria, Atelier, Augusta)
• Commercial-grade dinnerware (Arc Cardinal, Arcadia)
• Specialty collections (American Rose, Ameriwhite Pristine)

Explore our menu to discover our full range of sophisticated tableware solutions.

Absolutely. Many of our collections like the Arcadia, Alpine, and Bauscher lines are specifically designed for hospitality professionals, offering the perfect balance of durability and refined aesthetics for restaurant use.

Consider your needs:

• For everyday elegance: American Basics, American Rose
• For outdoor/durable use: Alaska Series, Allure melamine
• For premium dining experiences: Asteria, Atelier, Augusta
• For commercial kitchens: Arc Cardinal, Arcadia

Our customer service team can provide personalized recommendations at [email protected].

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Once your order ships, you’ll receive a confirmation email with tracking information. For standard shipping (DHL/FedEx) and free shipping (EMS), you can track your package using the provided tracking number on the respective carrier’s website.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered the processing stage.

We offer two shipping methods:

1. Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

All orders typically process within 1-2 business days before dispatch.

Yes, we proudly serve customers worldwide, excluding some Asian and remote regions. Our premium carriers ensure your tableware arrives with the same care we put into crafting our collections.

Every piece is carefully packaged with:

• Reinforced protective materials to prevent transit damage
• Eco-friendly padding
• Discreet exterior packaging for security

Whether it’s delicate Atelier china or rugged Alaska Series melamine, we ensure it arrives in perfect condition.

We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Please contact our customer service at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Despite our careful packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Yes, we can exchange items within 15 days of delivery. Please contact our customer service team, and we’ll guide you through the process. Additional shipping charges may apply depending on the exchange.

Most of our tableware is dishwasher safe, but we recommend checking the care instructions for each specific collection. Our melamine lines (like Allure and Alaska Series) are particularly durable for commercial dishwashing, while some delicate china pieces may require hand washing.

Yes, we provide special pricing for hospitality businesses and bulk orders. Please contact our sales team at [email protected] to discuss your specific needs and volume discounts.

Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm PST).